Privacy notice

This Privacy Notice does not cover or address:

• Any information or practices related to our employees, job applicants, or internal personnel.
• Offerings provided solely on behalf of our business partners (e.g., third-party payment processors). Please refer to the privacy notice of those business partners for information on how they process your data.
• Disclosures or rights provided to you in relation to any specific financial privacy laws.

What is Personal Data?

When we use the term "personal data," we mean information that identifies, relates to, describes, or is reasonably capable of being associated with an individual or household. It does not include aggregated or de-identified information that cannot be reasonably linked back to you.

Our Collection and Use of Personal Data

The personal data we collect, how we collect it, and how we use it depends on whether you are a Homeowner or a House Pro, and how you interact with our Service (e.g., submitting a service request, registering for an account, or interacting with customer support).

A. Information You Give Us or Create Using Our Services

When you use our Service or engage with us, we collect personal data directly from you, and sometimes from our business partners or service providers who collect it on our behalf. Category Examples of Data Collected Purpose of Use Account & Profile Name, email address, phone number, password, User type (Homeowner/Pro). To create and administer your account and provide customer support.

Service Details (Homeowner) Service address, property details, repair descriptions, photos of damage, budget. To facilitate a match with a suitable Pro and enable service scheduling.

Professional Details (House Pro) Business name, licenses, insurance verification, service trade/specialty, service area, photos of your government ID, banking details for payouts. To verify qualifications, display Pro profiles to Homeowners, and process payments.

Inquiries & Communications Content of calls, chats, or emails with us or routed through our app (e.g., Homeowner-Pro chat logs). To investigate and respond to inquiries, monitor service quality, and prevent fraud.

B. Information We Collect Automatically

As with most digital platforms, we and our service providers automatically collect certain personal data when you visit or interact with our Service, typically through tracking technologies (e.g., cookies, pixels, mobile SDKs). Category Examples of Data Collected Purpose of Use Location Data Precise or approximate device location (if permitted), or IP address-derived location. To match Homeowners and Pros in the local service area and optimize service delivery.

Usage Data (Log Data) Access dates/times, pages/features viewed, clickstream data, search history (e.g., search for "plumber near me"). To monitor, maintain, and improve the performance and features of the app and website.

Device & Network IP address, browser type, device type/model/manufacturer, operating system, unique device identifiers. For security, troubleshooting, and personalizing the user experience across devices.

C. Collection of Personal Data from Third Parties

We may also collect personal data about you from third parties:

Authentication Services: If you log in using a third-party service (e.g., Google or Apple), they may share your name and email to verify your identity.

Service Providers: We receive data from third-party partners like payment processors, and fraud prevention services.

Publicly Available Information: We may collect data from public sources (e.g., public business registries) to verify Pro credentials and business legitimacy.

D. Uses of Personal Data

In addition to the uses listed above, we use the personal data we collect to:

• Facilitate Core Service Operations: Connecting Homeowners with Pros, booking services, and enabling communication.

• Enhance and Secure the Service: Developing new features, conducting research and analytics, and preventing fraud or unlawful activity.

• Comply with Legal Obligations: Responding to legal requests, enforcing our Terms of Service, and resolving disputes.

• Marketing and Personalization: Communicating with you about new services or promotions and personalizing your experience based on your preferences.

B. With Service Providers

We share personal data with third-party vendors who perform services for or on our behalf. These include:

• Payment processors (Stripe, which collects and stores card details; we keep only the card brand, last four digits and expiry)

• Live video (LiveKit, which carries the audio and video of calls you start or accept; calls are not recorded)

• AI house check (Microsoft Azure OpenAI, which receives what you type to Chris - including the address and details about your home - only after you agree; and property-data providers, who receive the address)

• Push notifications for the mobile app (Google Firebase)

• Cloud hosting and data storage providers

• Analytics and marketing services. We contractually restrict these providers from collecting, using, or disclosing your personal data for any purpose other than providing the agreed-upon services to us.

C. Other Disclosures

• Legal Obligations and Rights: We may disclose your data if required by law, court order, or to protect the rights, property, or safety of MeetHousePros, our users, or others.

• Business Transaction: In connection with a merger, acquisition, or sale of company assets, your personal data may be transferred to the acquiring entity.

• With Your Consent: We may disclose your personal data to other third parties with your explicit consent or at your direction.

Choices About Your Data and Your Rights

• Profile Access and Update: You can access and update most of your account and profile information at any time by logging into the app or website.

• Geolocation: You can control our collection of precise geolocation data through your device or browser settings. Note that disabling location services may affect the Service's ability to match you with local Pros/jobs.

• Marketing Communications: You can opt out of receiving promotional emails by following the "unsubscribe" instructions in those emails. You will still receive essential service-related and transactional communications.

U.S. State Privacy Disclosures

Residents of certain U.S. states, such as California, may have additional rights regarding their personal data, including the right to know what data we collect, the right to request deletion of that data, and the right to opt-out of the "sharing" or "selling" of data (as defined under those state laws). You may submit a request to exercise these rights through the Contact Us section below.

Third-Party Tracking and Interest-Based Advertising

We and our third-party partners use tracking technologies to collect information about your activities over time and across different services to serve you with targeted advertisements (interest-based advertising).

1. • Your Choices: You can manage or disable many tracking technologies by adjusting your browser or device settings. You can also visit resources like the Network Advertising Initiative at optout.networkadvertising.org to learn about opting out of interest-based advertising from many companies.

Updates to this Privacy Notice

We may update this Privacy Notice from time to time. If we make material changes, we will notify you through the Service or by email prior to the changes taking effect. The date at the top of this notice indicates when it was last revised.

Contact Us

If you have any questions or concerns about this Privacy Notice or our data practices, please contact us at:

MotinaTech LLC Email: support@meethousepros.com Mailing Address: 4800 Nannie Helen Burroughs Ave NE #217 Washington, DC 20019