MeetHousePros Trust, Safety & Security Commitment

At MeetHousePros, developed by MotinaTech LLC, our commitment is to provide the most secure and reliable platform for connecting homeowners and vetted service professionals. Our policies and systems are designed to protect you, your property, and your data throughout every interaction.

This Privacy Notice explains what personal data we collect, why we use it, who we share it with, and how we protect it, along with the tools you can use to manage your privacy.

Who We Are: MeetHousePros is an app developed by MotinaTech LLC ("we," "us," or "our") offers services focused on connecting Homeowners (users seeking services) with vetted House Pros (service providers) for repair and home improvement services in the United States.

1. Vetting and Professional Verification

We maintain a rigorous, multi-layered vetting process for every House Pro admitted to the platform to build trust from the ground up.

Identity Verification
  • Identity Verification: All House Pros upload a government-issued photo ID, which our team reviews. Pros whose ID is approved show as verified and can take live video calls.
  • Licenses and Insurance: We do not run criminal background checks or verify trade licenses or insurance. Before hiring, ask the Pro for their license (where your state or city requires one) and proof of insurance.
  • Identity Verification: All House Pros must submit government-issued photo identification and pass identity verification checks before activation.
Professional Standards
  • All House Pros agree to uphold the MeetHousePros Code of Conduct, which enforces professionalism, timely communication, transparent pricing, and respectful behavior.

2. Secure Financial Transactions

We protect both homeowners and Pros by facilitating all payments through our secure, encrypted platform.

Secure Payments
  • In-App Payment Security: All transactions are processed using industry-leading third-party payment processors. Homeowner payment information is encrypted and never stored on MeetHousePros servers.
  • Payment Protection: Homeowners only release funds once they have confirmed the job is completed to their satisfaction. This mechanism ensures service delivery and reduces financial risk.
  • Anti-Scam Protocol: We strongly advise against exchanging cash or using off-platform payment methods (such as direct wire transfers, Venmo, etc.). Doing so voids your eligibility for the MeetHousePros Service Guarantee and exposes you to financial risk.
  • Identity Verification: All House Pros must submit government-issued photo identification and pass identity verification checks before activation.

3. Transparency and Communication

Accountability is central to safety. We ensure all critical job details are recorded and accessible.

  • In-App Messaging: All communication regarding job scope, scheduling, and quote clarification is required to take place using the in-app chat. This provides a secure, auditable record for both parties and for MeetHousePros in case of a dispute.
  • Formal Quoting: All cost agreements must be finalized through the digital Quote Acceptance system. This prevents miscommunication regarding pricing and scope creep.
  • Profile Transparency: Every House Pro profile shows community ratings and reviews and whether their ID has been verified, to help homeowners make informed hiring decisions.
  • Identity Verification: All House Pros must submit government-issued photo identification and pass identity verification checks before activation.

4. Platform Guarantees and Dispute Resolution

We stand behind our community and offer support when issues arise.

  • Service Guarantee: MeetHousePros provides a limited guarantee against property damage or faulty workmanship directly resulting from a job booked and paid for through our platform. (Specific terms and limits apply; please see the Service Guarantee policy for details).
  • Dispute Resolution: In the event of a disagreement over job quality or scope, our dedicated Dispute Resolution team is available to mediate between the Homeowner and the House Pro, using the in-app chat and quote records to reach a fair resolution.

5. Data Security and Privacy

Protecting your personal information is a non-negotiable priority for MotinaTech LLC.

  • Encryption: We use advanced encryption protocols (SSL/TLS) to secure all data transmission between your device and our servers.
  • Information Sharing: Personal contact information (name, address, phone number) is only shared with a House Pro after a Homeowner explicitly accepts their quote, confirming the intent to book the service.
  • Privacy Compliance: We adhere to all applicable data privacy laws and our practices are detailed in our separate Privacy Policy.

6. Reporting and Incident Response

If you experience any issue that violates our Code of Conduct or raises safety concerns, we urge you to report it immediately.

  • • How to Report an Incident: Use the "Report a Safety Concern" link within the relevant job details page, or contact our dedicated Safety Team directly at support@meethousepros.com.
  • Immediate Action: We have zero tolerance for illegal activity, harassment, or threats. Reports are investigated by our Safety Team, which may result in temporary profile suspension, permanent account deactivation, and cooperation with law enforcement, if necessary.
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