Help and support

How do I sign up as a homeowner?

Download the MeetHousePros app or visit our website meethousepros.com. Select "Sign up" and register with your name, email, phone number and location. We email you a code to verify your address. Your location is used to ensure you receive relevant local service options.

How do I sign up and get vetted as a house pro?

Select "Sign up as a pro", register with your email and verify it with the code we send, then complete your profile and add your services. Upload a photo of your government ID from your profile; until our team approves it your profile shows as pending and you cannot go online for live video calls.

I am not able to log in to the mobile app. What do I do?

1. Ensure you have a stable internet connection.
2. Check the App Store/Google Play Store for updates.
3. Force-close and restart the app.
4. If the problem persists, force-close the app and restart it. If all else fails, contact Support with your registered email for technical assistance.

Having problems with your MeetHousePros mobile app?

Try the following in order:

1. Double-check your email and password (ensure Caps Lock is off).
2. Try the "Forgot password" link.
3. Ensure your app is updated to the latest version.
4. Clear the app's cache in your device settings. If you still experience issues, please report the problem, including your device model and a screenshot, to our technical support team.

Tips to help avoid scams while hiring/working through the platform.

For homeowners:

Never pay a pro in cash outside of the app when the job is not completed; insist on using the in-app payment system if the pro requests an initial deposit. Read all reviews, verify the pro's license status on their profile, and ensure all project details are in the accepted quote before work begins.

For pros:

Never agree to jobs that require you to pay upfront for materials to an unknown third party. Always communicate and manage payments only through the MeetHousePros platform.

How do I reset my password?

On the login screen, tap "Forgot password". Enter the email address associated with your account. We will send a secure, one-time link or code to that email address to allow you to set a new password. For security, your old password cannot be retrieved.

How do I change the email associated with my MeetHousePros profile?

Go to Account settings in the app. Select "Edit profile" or "Security settings". Enter your current password and the new email address. A confirmation link will be sent to the new email address. You must click this link to finalize the change.

How do I delete my account?

Homeowners: open your account and choose "Close account". Pros: open your profile and choose "Delete account". You are signed out straight away and your profile is hidden. Your details are kept for 30 days in case you change your mind, then permanently deleted. To have them deleted sooner, email support@meethousepros.com.

How do I unsubscribe from email alerts and push notifications?

For emails: click the "Unsubscribe" link at the bottom of any non-essential email from MeetHousePros. For push notifications: go to your mobile device's main Settings menu, find the MeetHousePros app, and toggle notifications off.

How do I edit or add photos to an existing job request?

Navigate to the "My orders" tab, select the job, and look for the "Edit details" button. You can modify the description, update the requested date, or add/remove photos as long as the job has not been quoted or booked by a house pro.

How do I cancel a service request (job) that hasn't been accepted yet?

Go to the "Orders" tab, select the job you wish to cancel, and tap the "Cancel order" button. If no pro has accepted the job, the cancellation is immediate and free of charge.

How are house pros matched to my job request?

Our smart-matching algorithm uses several factors:

1. Location: proximity to your home.
2. Specialty: the pro's listed trade (e.g., plumber for a leaky faucet).
3. Availability: the pro's self-reported schedule.
4. Ratings: the pro's overall review score and reputation on the platform.

How do I search for or browse pros in my area?

Use the "Find a pro" tab. You can filter by trade (e.g., HVAC), distance or rating, or use the search bar to find a specific business name. You can then view their full profile, reviews, and portfolio before inviting them to quote your job.

How do I view and accept a quote from a house pro?

You will receive a notification when a pro submits a quote. Go to the "Quotes" section within your job details. Review the scope of work, total price, and the pro's profile. To proceed, tap "Accept quote" and follow the prompts to secure the appointment.

What information is shared with a house pro when I accept their quote?

Upon acceptance, the pro receives your registered name, the exact service address, your contact phone number, and the confirmed appointment date/time. This is to ensure they can communicate and arrive at the correct location.

How to cancel a booked service appointment (and cancellation policy information).

If a job is booked, you must notify the pro and cancel via the app. Our standard policy requires 24 hours' notice for cancellation. Cancellations with less than 24 hours' notice may incur a cancellation fee (typically a fixed amount or a percentage of the quoted price) which is charged to your card and paid to the house pro to compensate them for lost time.

How do I pay a house pro through the app?

Once the job is marked as "Complete" by the house pro, you will receive a prompt in the app to review and confirm the work. If you confirm, the final payment is automatically processed using the credit card on file. You will receive an emailed receipt.

What payment methods are accepted?

We securely process all major credit and debit cards (Visa, Mastercard, Amex, Discover). All financial transactions are managed by our secure third-party payment processor.

How do I submit a rating and review for a completed service?

After payment is processed, you will be prompted to leave a rating (1-5 stars) and write a review. This feedback is essential for the community. You can access this option later in your "Job history" if you skip the initial prompt.

What should I do if a house pro doesn't show up?

1. Try contacting the pro directly using the in-app chat or phone number provided.
2. If the pro is a "no-show" after the scheduled window, you can mark the pro as a "No-show" in the job details. This cancels the job, prevents any charges, and flags the pro's account for review by MeetHousePros Support.

How do I update my service area and trade specialties?

Go to Pro profile settings. Under "Service details", you can add or remove trade specializations (e.g., change from "Plumbing" to "Plumbing & HVAC") and adjust the radius/zip codes where you are willing to accept jobs.

How do I verify my identity?

Open your pro profile and upload clear photos of the front and back of your government ID. Our team reviews it; once approved your profile shows as verified and you can go online for live video calls.

Why does my profile say "Pending verification"?

Our team is reviewing the ID you uploaded, usually within a few business days. Until it is approved you cannot go online for live video calls.

How do I find new jobs or service requests?

Navigate to the "Appointments" section in the app. This feed is automatically filtered to show accepted, completed, rejected and pending jobs.

How do I submit a quote for a homeowner's service request?

On the appointment page, or through chat, you can "Send a quote". Enter the total price for the job, detail the scope of work (what the price covers), and list any material or timeline contingencies. Tap "Submit" to send the formal offer to the homeowner.

How do I edit or withdraw an appointment I already submitted?

Go to the "My appointments" section, select the appointment, and look for the "Edit" or "Cancel" button. You can only edit or withdraw appointments before the pro has accepted them. Once accepted, the appointment becomes binding.

How do I update the status of an in-progress or completed job?

In the "My jobs" tab, select the active job. Use the status buttons: "Start job", "Pause/In progress" and "Mark as complete". Marking a job as complete triggers the payment process for the homeowner.

How are pro fees calculated (e.g., subscription vs. commission)?

MeetHousePros typically uses a hybrid model.

1. Subscription fee: a monthly/annual fee for access to the platform and jobs.
2. Service fee (commission): a small percentage (e.g., 5-10%) of the final job price is deducted from your payout only when a job is successfully completed and paid for through the app. Consult your Pro Agreement for exact rates.

When and how do I receive payment for a completed job?

Payouts are initiated within 1-2 business days after the homeowner confirms the job is complete and payment is processed. Funds are transferred via secure ACH to the bank account linked in your payout settings. Processing time by your bank may take an additional 1-3 days.

How do I update my bank account information for payouts?

Go to Pro profile settings and select "Payout settings" or "Bank details". For security, you will need to re-verify your identity to update your bank routing and account numbers.

Does MeetHousePros have mobile apps specifically for pros?

No. The main MeetHousePros mobile app has a separate login for house pros that activates the pro dashboard, which includes job details, appointments, etc.

How do I use the in-app chat feature with a homeowner?

Once an appointment is accepted or you've been invited to quote, a chat window will open in the job details screen. Use this feature to confirm arrival times, clarify job details, and share progress photos. For safety and record-keeping, all important communication must be kept in the in-app chat.